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FAQs

Looking for a solution? Find answers to the most common questions

General

Currently Morphy Richards Australia isn't selling direct to the public. Our products are available through various retailers Australia-wide. To find your local stockist or online retailer click here 

For faulty appliances, firstly ensure you have referred to your owner's manual and performed any troubleshooting. If this hasn't resolved the problem and the fault remains, check that your product is within the warranty period and return it to the place of purchase along with your receipt.

The details of your warranty can be found in your owner's manual or alternatively on the product page on the website. We recommend registering your products after purchase to help reduce time if there is any issues.

For all spare parts please refer to the Spare Parts information page

Morphy Richards manuals are available on our website. The product information page houses both current and previous models that can be downloaded, alternatively all current product pages also have the product manual available to download.

We work in conjunction with chefs to create a collection of recipes for our cooking appliances. These are available on individual product pages as a downloadable eBook or browse through the collection on our Recipe page.  You will also find some recipes towards the back of the User Instruction Manuals.

Kettles

We sell kettle filters directly and will have them delivered straight to you. Refer to the Spare Parts page for further instructions on how to order.

The dark colour is scale deposits caused by minerals in your water. Using a descaler solution which can be purchased from your local supermarket, will help resolve the problem. We recommend regular maintenance cleaning of the internal part of your kettle to remove the build up caused by the minerals in the water.

Check that your warranty is registered and within date, then please return the product to the place of purchase with your receipt for a replacement or refund.

Check that your warranty is registered and within date, then please return the product to the place of purchase with your receipt for a replacement or refund.

Check that your warranty is registered and within date, then please return the product to the place of purchase with your receipt for a replacement or refund.

Check that your warranty is registered and within date, then please return the product to the place of purchase with your receipt for a replacement or refund.

Toasters

It is normal for some types of bread to cook unevenly. In order to achieve uniform browning, we recommend you wait a minimum of 30 seconds between each toasting, so that the control can be automatically reset.

Turn the toaster upside down and shake vigorously to dislodge any bread that may be stuck inside. If this doesn't resolve the problem, check that your product is within the warranty period and return it to the place of purchase along with your receipt.

Please turn toaster upside down and shake aggressively in case something is stuck, if that doesn’t work please take back to place of purchase with your receipt for a replacement or refund.

Limescale Management

Limescale is the hard, off-white, chalky deposit found in kettles, hot water boilers and the inside of inadequately maintained hot-water central heating systems.  The inside of pipes often have a similar deposit where the Hard Water has evaporated leaving behind solidified minerals.

Hard Water contains higher than average levels of dissolved minerals.If water has run over soft spongy rocks, like limestone or chalk, it absorbs minerals from them.  The minerals are often calcium or magnesium carbonate, which are what make the water become hard. The hardness is measured by milligrams per litre dependant on how much calcium and magnesium is found in the water.

The issue is that as hard water is heated past 55°C the dissolved minerals in it solidify as the moisture evaporates.  A 1.6mm coating of limescale on a heating element has been found to be 12% less effective and can cause your appliances to burn out more quickly.  The minerals can precipitate and form scale and form an insulating barrier between the heating element and the water to be heated.

Excessive scale can cause a kettle to switch off before boiling and may damage the element invalidating the warranty.  Water will take longer to boil in appliances such as kettles and irons using more electricity and costing you more.

More than 60% of the earth’s water is groundwater.  This means it travels through rock and soil picking up minerals along the way.  In New Zealand limescale is far less of an issue than elsewhere due to the rainfall and access to clean and soft water.  Morphy Richards products come with filters and limescale management to reduce the likelihood of minerals in your appliances or solidifying to the inner surfaces.  The Morphy Richards kettles have a spout filter to deal with limescale, which will require cleaning and descaling as its job is to filter out the minerals.

You can clean limescale out by treating it with malt vinegar or lemon juice to dissolve the mineral deposits.  With a kettle you can ¾ fill it with water and boil it, remove it from its stand and gradually add 50 grams of citric acid crystals, then leaving it to stand.  As soon as the effervescence subsides, empty the kettle and rinse it thoroughly with cold water.  Wipe the outside of the kettle thoroughly with a damp cloth to remove all traces of acid which may damage the finish.  However if the limescale is too tough this may require using a descaling product suitable for stainless steel, glass or plastic, these are readily available at small appliance stores and water purification centres.

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